Return and Refund Policy

Thank you for shopping with Love Cubby!
Because all our products are custom-made just for you, please read our return and refund policy carefully.

🛍 Custom Products

As each item is made to order and personalized, we do not accept returns, exchanges, or refunds for:
✅ Change of mind
✅ Wrong order placed by the customer
✅ Customization details provided incorrectly by the customer (e.g., wrong name or date)

We highly recommend double-checking all custom details (name spelling, dates, sizes, etc.) before placing your order.

🌟 If We Make a Mistake

If we have made an error with your order (e.g., wrong name, wrong design, damaged product), please contact us within 7 days of receiving your item.
We will gladly:
✅ Remake the product at no additional cost
✅ Or issue a partial or full refund, depending on the situation

Please provide clear photos of the issue to help us resolve it quickly.

🚚 Lost or Damaged in Shipping

We take great care in packaging, but if your order arrives damaged or is lost in transit, please contact us immediately.
We will work with the shipping carrier to investigate and find a solution.

💌 How to Contact Us

For all return or refund inquiries, please email us at:
📧 support@lovecubby.com
Include your order number, a description of the issue, and photos if applicable.

💡 Important Notes

  • We do not accept returns on non-defective custom products.

  • Refunds will only be processed back to the original payment method.

  • We reserve the right to deny refund or replacement requests if the product shows signs of misuse or intentional damage.

Thank you for understanding! We are committed to making sure you love your Love Cubby experience.